It's finally time to use modern design and technology to deliver better services to the people. By building digital services that meets government's needs we can make the delivery of policy and programs more effective. Since 2019, The Digital Services Group has helped government organizations build digital services that put people first. We believe user-driven, agile approaches can empower governments to better serve the public and their own workforce. read more →
We specialize in early-stage discovery and UX strategy work that reduces downstream risk by clarifying user needs, defining clear service goals, and aligning content, information architecture, and accessibility requirements before design and development begin.
Our teams bring practical experience conducting user research, facilitating cross-functional workshops, developing content strategies, and validating proposed solutions through usability testing with diverse and often underserved populations.
We prioritize transparency, shared ownership, and knowledge transfer, ensuring that agency teams are equipped to sustain and evolve the work after our engagement concludes, with clear, reusable deliverables that support ongoing delivery.
Our approach emphasizes compliance with federal and state accessibility standards, alignment with enterprise platforms and governance, and measurable improvements to the public's experience interacting with government services.
Our omni-channel experience strategists help organizations create experiences that drive growth and affinity. We start by doing user research and analysis to figure out what users need and want.
Our team of data-led transformation experts help organizations maximize the value of data assets, focusing on measurable outcomes, data democrat- ization, and building a data culture.
Cloud Transformation and platform experts empower organizations to improve performance and agility through cloud-enabled automation and data-driven insights.
Our consultants identify the right focus areas that organizations can drive the most significant benefits to the member experience and business operations.
Our IA experts improve user happiness, increase cost savings, optimize operational efficiencies, and enhance data security and privacy.
Our marketing leaders help organizations increase user retention and grow market share with effective digital marketing strategies.
